I ship via USPS First Class and orders are shipped within 24 business hours of final approval.
Crumb & Bone does not ship on weekends or US holidays.
Items weighing 13 ounces or more (up to 3 keychains or pendants) are shipped USPS Priority Flat Rate Padded Envelope
All items are insured for full value including shipping charges. Should an item arrive damaged, save all packaging, take photos of the damage and contact me within 24 hours of receiving your package.
Insurance claims in the US may be initiated by you, the buyer, or by us, Crumb & Bone.
Please remember that we cannot issue a refund or replacement unless the above rules are followed.
IMPORT & VAT TAXES
Please be aware of any import taxes your country may impose when receiving a package from the US. Import taxes are paid to your country by you, the buyer.
The value of items in international packages are stated on the shipping form on the outside of the package.
We offer returns for any reason.
Please contact Crumb & Bone within 7 days of the date of delivery to arrange for a return.
All returns must be returned in the original, padded shipping envelope. Returned items must also be accompanied by all original packing materials and tags and must be in clean, unused and undamaged condition.
Returns must be requested by the original purchaser.